Privacy Policy

This Privacy Policy describes how Positive Mind Hub ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (www.positivemindhub.com.au) (the "Site") or our psychology services in Australia. We comply with the Australian Privacy Act 1988 (Cth) (the "Act") and the Australian Psychological Society's Ethical Guidelines.

Information We Collect

We collect two main types of information:

Personal Information: This includes information that can identify you, such as your name, contact details (email address, phone number), and demographic information (optional). We collect this information when you enquire about our services, book appointments, or complete forms on our Site.
Sensitive Information: As a psychology practice, we collect information about your mental health and wellbeing. This is considered "sensitive information" under the Act. We only collect this information with your consent and for the purpose of providing you with psychological services.

Use of Your Information

We use your information for the following purposes:

To provide and manage your psychological care
To communicate with you about appointments and other service-related matters
To comply with Medicare and private health insurance requirements (if applicable)
To improve our services and meet your needs
For de-identified research purposes

Disclosure of Your Information

We will only disclose your personal information with your consent, unless required by law. This may include disclosure to:

Other healthcare providers involved in your care (with your written consent)
Medicare or your private health insurer (for billing purposes)
Lawyers, courts, or government agencies if required by law

Security of Your Information

We take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure electronic storage, password protection, and staff training on privacy obligations.

Your Rights

Under the Act, you have the right to access and update your personal information held by us. You can also request to have your information de-identified or deleted, subject to legal exceptions.

Data Retention

We are required by law to keep your health records for a minimum period. We will retain your information for at least seven (7) years after your last appointment, or longer if required by law or for legal or ethical reasons.

Your Choices

You can choose to opt-out of receiving marketing communications from us. You can also withdraw your consent to the collection, use, or disclosure of your information at any time, although this may affect our ability to provide you with services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site.

Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us: